Terms & Conditions

Orders

All orders are subject to acceptance and availability. Once an order is placed, you will receive a confirmation. Bespoke orders require measurements to be finalized before production begins.

Pricing

All prices are listed in the currency shown at checkout. We reserve the right to update prices without prior notice. Prices are confirmed at the time of order.

Production & Delivery

Every PADO BOUTIQUE garment is made to order by our master tailors. Production timelines are as follows:

• —Standard Size Orders: dispatched within 10–12 business days from order confirmation.
• —Custom / Bespoke Orders: handcrafted to your exact measurements and delivered within 14–18 business days. Production begins only after measurements are finalized and confirmed.
• —International Delivery: we ship worldwide. Customs clearance may add 1–3 additional business days depending on destination country.

Delivery timelines may vary slightly during peak seasons or due to circumstances beyond our control. Tracking details are shared via email or WhatsApp once your order is dispatched.

Shipping Charges

• —Free Worldwide Shipping: on all orders above $250 USD.
• —Orders below $250 USD: shipping charges are calculated at checkout based on delivery destination.
• —Customs & Duties: any import duties or taxes levied by the destination country are the responsibility of the customer.

Returns & Exchanges

As every piece is handcrafted to order, our return policy reflects the bespoke nature of our garments:

• —Standard Size Orders: may be returned or exchanged within 7 days of delivery, provided items are unworn, unwashed, and in original condition with tags intact.
• —Custom / Bespoke Orders: are made to your specific measurements and are non-refundable and non-exchangeable, except in cases of manufacturing defect or incorrect measurements caused by our atelier.
• —Alterations: if your bespoke garment requires minor fit adjustments, we offer one complimentary alteration within 14 days of delivery (shipping charges may apply).
• —Damaged or Defective Items: must be reported within 48 hours of delivery with photographic evidence for resolution.
• —Return Shipping: customers are responsible for return shipping costs unless the item is defective or incorrect.

To initiate a return or exchange, please contact us with your order number.

Intellectual Property

All content on this website, including designs, images, and text, is the property of PADO BOUTIQUE and may not be reproduced without permission.

Contact

For any questions regarding these Terms, please contact us.